Privacy Policy

1. Introduction

FranchiseOS ("we", "us", or "our") is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website at franchiseos.com or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of personal information:

• Identity & Contact: Full name, business name, email address, and phone number provided when you submit an enquiry or purchase a plan.
• Payment Information: Billing details processed through our payment providers (Stripe and/or Flutterwave). We do not store card numbers or full payment credentials on our servers.
• Project Details: Business requirements, brand assets, and other information you share during the discovery or build process.
• Usage Data: Browser type, IP address, pages visited, time on site, and referring URLs — collected automatically via cookies and analytics tools.
• Communications: Emails, messages, or support requests you send to us.

3. How We Use Your Information

We use the information we collect to:

• Deliver the software system you purchased and manage your project.
• Process payments and send invoices or receipts.
• Communicate project updates, timelines, and delivery milestones.
• Provide post-delivery support during the free support period.
• Respond to enquiries, questions, and support requests.
• Improve our website and service offerings using aggregated, anonymised analytics data.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage & Security

Your data is stored on secure servers hosted by reputable cloud infrastructure providers. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.

5. Third-Party Services

We use trusted third-party services that may process your data on our behalf:

• Stripe: Payment processing for international clients. Stripe's privacy policy is available at stripe.com/privacy.
• Flutterwave: Payment processing for African markets. Flutterwave's privacy policy is available at flutterwave.com/privacy-policy.
• Google Analytics: Website usage analytics using anonymised data. You may opt out via your browser's cookie settings or Google's opt-out tools.
• Cloud Hosting Providers: Infrastructure and database hosting (e.g., Neon, Vercel) for secure data storage.

These third parties are contractually obligated to handle your data securely and only for the purposes we specify.

6. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Objection: Object to our processing of your data in certain circumstances.
• Portability: Request that we transfer your data to another service provider in a structured format.

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: