Refund Policy

1. Overview

At FranchiseOS, we invest significant resources in planning and building your custom franchise management system. This policy outlines the conditions under which a refund may be requested, the amount you will receive, and the process for submitting a refund request.

By purchasing any FranchiseOS plan, you agree to the terms of this Refund Policy.

2. Eligibility for a Refund

Refunds are available only before development has commenced. This means:

• You may request a refund after payment but before our team has begun any design or development work on your project.
• Once the build phase has started — including UI design, branding implementation, or any coding work — no refund is possible.
• You will be notified when development officially commences. If in doubt, contact us before that point.

3. Refund Amount

If you qualify for a refund:

• 85% of the total amount you have paid at the time of the refund request will be returned to you.
• A 15% processing and administrative fee is deducted to cover costs already incurred (payment gateway fees, project setup, and administrative work).

4. Installment Plans

If you are on an installment payment plan, the refund applies to the total amount paid up to the time of the refund request. You are not liable for any future instalments that have not yet been charged.

However, if development has already commenced by the time a later instalment is due, no refund is available for any amounts already paid.

5. Non-Refundable Scenarios

No refund will be issued in the following situations:

• Development has commenced, regardless of the stage of completion.
• You change your mind after the build phase has started.
• Delays caused by you (e.g., failure to provide brand assets, content, or timely feedback).
• Dissatisfaction with delivered work where the system conforms to the agreed specifications.
• Third-party service disruptions outside our control (payment providers, hosting, etc.).

6. How to Request a Refund

To request a refund, contact our support team before development has commenced:

1. Email us at support@franchiseos.com with the subject line "Refund Request — [Your Name / Business Name]".
2. Include your order reference number, the plan purchased, and the reason for your request.
3. Our team will review the request and confirm eligibility within 2 business days.
4. If approved, the refund will be processed to your original payment method.

7. Refund Processing Timeline

Once a refund is approved, the funds will be returned to your original payment method within 7–14 business days, depending on your bank or payment provider.

Please note that while we process refunds promptly, your bank may take additional time to reflect the credit in your account. If you have not received your refund after 14 business days, contact us and we will investigate with the payment provider.

8. Contact Us

For any questions about this policy or to submit a refund request, please reach out: